Additional Information and Assistance
How do I download information from the DataWeb into a spreadsheet?

When querying, you can select Download Data at the bottom of the page. Alternatively, click Download Data at the bottom of the results page of any data request.

Why am I having issues logging in?

This could be for several reasons, such as:

  1. You don’t have a login.gov account.  Click here to create one.
  2. You haven’t properly authenticated with Login.gov.
  3. Your browser may be caching old data that is no longer valid.
  4. Your I.T. Department could be blocking your access to some applications.
  5. Your browser might have an old version of the application. Please see "How do I clear my browser's cache"
How do I enter individual commodities into the data request tool?
  1. In Step 4 on the New Data Request page, click on Select Individual Commodities in  the top entry box.
  2. Enter or search for commodity codes. Or make selections from the provided list of commodities.
  3. Once all the commodities of interest have been entered or selected, choose the aggregation for the commodities, and then continue with any other steps in the data request.
How do I create custom groups for countries, commodities, and districts?
  1. In Step 3: Countries, Step 4: Commodities, or Step 7: Districts, click the How would you like to choose… field and click Select Individual…
  2. A Select Individual… field appears.       Select all the countries/commodities/districts to add to your custom group.
  3. Click Add
  4. Click Save Group
  5. A popup appears.  Enter a group name and click Save … Group.
  6. The How would you like to choose… field now defaults to the Select … Groups.

Note:  In the steps above, “…” is used to represent Countries, Commodities, or Districts.

What is the difference between first and second units of quantity?
Units of quantity, along with other common terms, are fully described in DataWeb Help.
Why are my queries failing?
  1. Some very large queries may time out, and thus fail.  In these cases, try splitting your query into more manageable chunks.
  2. Due to the implementation of enhanced query validations, every query is now subject to query validation.
  3. If a query fails in the Saved Query page, you can select the query (from the Saved Query page), and after making the necessary updates, select Update Query to save the query with correct parameters.
  4. If a New Query fails after selecting View Results, DataWeb will show you which step contains the failure. You can update the parameters in that step and View Results again to execute the query.
How can I translate commodity codes across classification systems?

Click here to go to the Commodity Translation Tool. 

This tool allows users to translate individual numbers using a known HTS, SITC, or NAICS number.

How do I find the Harmonized Tariff Schedule (HTS) number for a commodity?

The HTS Online Reference Tool allows a user to search the HTS by word, word combinations, or HTS number.

On DataWeb, users can also browse HTS numbers in two ways:

  1. One way is the USITC Tariff Database, where users can search eight-digit HTS numbers according to description and any known numbers.
  2. The second way is through Choosing HTS Numbers in Step 1 of the data request tool, and choosing commodities in Step 4 of the data request tool.
Where can I find definitions for trade terms like domestic imports, total imports, domestic exports, etc.?

Definitions for the data fields are available in the information buttons on the data request builder page. Please log into the DataWeb site and begin building a data request. Along the right side of each selection field is an information button labeled Read More. Click these buttons for more information and definitions of the various search parameters.

My query times out. How can I solve this problem?

There are several reasons why a query may time out. Some potential problems and solutions are:

  1. The amount of information you are trying to retrieve is very large. Try breaking the query into smaller pieces that retrieves smaller amounts of data. For example, query one or a few SITC numbers at a time, or specify fewer countries in your query.
  2. Although the amount of information you are trying to retrieve is small, a large amount of data must be searched to find the answer. If this is the problem, try breaking the query into smaller pieces so less data are searched. If you need help optimizing a query, please request assistance using the form on the DataWeb Feedback page.
  3. Peak public traffic on the DataWeb occurs between 4:00 and 7:00pm EST. Time and computer resources are most stressed during that period. Try running the query after 7:00pm EST, or before 9:00 am EST.
How can I create a DataWeb user account?

DataWeb relies on Login.gov to authenticate users in the application. If you have not already created a Login.gov account, you can do so here: Create an account | Login.gov

How do I clear my browser's cache?

Refer to the instructions in this PDF